Support and information

You can register your company at the Customer Service Office, located on the first floor of the Sogemi S.p.A. Palazzo Affari, Via Cesare Lombroso 54 – Milan. The office is open at the following times:

Monday: 06:10 – 12:40 and 14:00 – 16:00

Tuesday to Friday: 06:10 – 12:40

If one or more transactions remain unpaid, the purchasing company will be placed on the Black List. You can check which seller you owe by logging into your personal area at the following link:

https://portaleserviziisp.infogroup.it/ittico-milano/

If you do not have login credentials, you can request a Username and Password by calling the toll-free number 800.992.499, Monday to Friday from 8:30 a.m. to 6:30 p.m. You will need to provide your first name, last name, company name, email address, and card number.

WARNING: being placed on the Definitive Black List results in the temporary deactivation of all company access cards, followed by a reactivation fee of €50.00 (VAT included) per company.

Verification and reinstatement of the purchasing company’s ability to make purchases are handled directly by the seller.

You can contact the Customer Service Office, located on the first floor of the Sogemi S.p.A. Palazzo Affari, Via Cesare Lombroso 54 – Milan. The office is open at the following times:

Monday: 06:10 – 12:40 and 14:00 – 16:00

Tuesday to Friday: 06:10 – 12:40

You can check the status of your transactions by logging into your personal area at the following link:

https://portaleserviziisp.infogroup.it/ittico-milano/

If you do not have login credentials, you can request a Username and Password by calling the toll-free number 800.992.499, Monday to Friday from 8:30 a.m. to 6:30 p.m. You will need to provide your first name, last name, company name, email address, and card number.

WARNING: being placed on the Definitive Black List results in the temporary deactivation of all company access cards, followed by a reactivation fee of €50.00 (VAT included) per company.

Please note that the wholesaler/seller can remove your company from the Black List once the payment has been verified.

In the Customer Area you can check your personal and company information, completed transactions, ongoing payments, and outstanding balances. All managers and representatives of the purchasing company can access the Business Market Customer Area and activate email or mobile notifications.

Activating automatic debits on a bank account for buyers who are not Intesa Sanpaolo customers:

For buyers who are not customers of Intesa Sanpaolo, it is necessary to sign a SEPA mandate, without the obligation to open a new bank account, at:

Intesa Sanpaolo, Milan branch

Piazza Emilia, 6 – 20129 Milan (MI)

Before visiting the branch, please contact:

Tommaso Cortellino

Tel: +39 339 7950742

Email: tommaso.cortellino@intesasanpaolo.com

You will also need to provide the following documents:

• tax code / VAT number of the company or sole proprietorship;
• articles of incorporation, updated with any amendments;
• company by-laws, updated with any amendments;
• certificate of registration with the Chamber of Commerce, showing the company’s registration details and certifying that it is not subject to insolvency proceedings, is fully operational, and not in liquidation;
• valid ID and tax code, for identification of the company’s legal representatives, beneficial owners, and shareholders.

A copy of the transaction receipt issued by the Piazza Emilia branch must be delivered to the bank where the customer holds their account.

Activating automatic debits on a bank account for buyers who are Intesa Sanpaolo customers.

Buyers who are already customers of Intesa Sanpaolo can sign the SEPA mandate at their own branch, without submitting any documents. It is necessary to ask their contact person to notify the Milan branch, Piazza Emilia 6 – 20129, of the transaction.

If you do not have login credentials, you can request a Username and Password by calling the toll-free number 800.992.499, Monday to Friday from 8:30 a.m. to 6:30 p.m. You will need to provide your first name, last name, company name, email address, and card number.

To recover your password, go to the portal login page and click on “Forgot password?”. Then follow the instructions provided by the system to reset your credentials.